# An item is missing or wrong

> Got the wrong dish or something is missing? Here's what to do.

Source: https://support.laayo.com.np/a/missing-or-wrong-item  
Topic: Problems with an order > Report a problem  
Updated: 2026-10-09

Sorry about that. Please:

1. Check the bag and any sealed boxes once more.
2. Take a photo of what you received and the bill if there is one.
3. [Report the problem](https://support.laayo.com.np/a/report-a-problem) in the app and choose the items that were missing or wrong.

We check with the restaurant and the rider. If the problem is confirmed, you will get a refund for those items.