# My order is late

> What to check and when to contact us.

Source: https://support.laayo.com.np/a/order-is-late  
Topic: Orders & delivery > Changes and timing  
Updated: 2026-10-09

We are sorry you are waiting. First check the order screen:

- **Pending or Confirmed:** the restaurant is still getting to your order. A rider is sent when the food is nearly ready.
- **Processing:** the food is being made. Busy times can take longer.
- **On the way:** follow your rider on the map, or chat with them.

If the order has not moved for a long time, chat with us from **Menu > Help & Support** and we will look into it with the restaurant and rider.