# A concern about a rider

> Rude behaviour, safety worries or a rider asking for extra money.

Source: https://support.laayo.com.np/a/rider-concern  
Topic: Problems with an order > Report a problem  
Updated: 2026-10-09

We take every rider concern seriously. Chat with us from **Menu > Help & Support** and tell us what happened, with the order and the time.

Riders should never ask you for more than the amount shown in the app, or for your OTP or PIN.

> Important: If you are in danger, call the police on 100 first.