Money was deducted but my order failed

We know this is worrying. Your money is safe.

1. Check your orders in the app. Sometimes the order was placed and the screen just took a moment to update.
2. If there is no order, a failed payment is usually returned to your account automatically by your bank within a few working days.
3. If it hasn't come back after 7 working days, chat with us from Menu›Help & Support and share a screenshot of the transaction. We will trace it with the payment provider.