How refunds work

When you get a refund

• The restaurant or Laayo cancels your order.
• You cancel before the restaurant accepts.
• Items were missing, wrong or badly damaged, and you reported it with photos.
• You paid, but the order was not placed because of a technical problem.

Where it goes

Online payments are refunded to Laayo Money or to the original payment method. Refunds for cash orders go to Laayo Money.

How long it takes

Refunds to Laayo Money are usually quick. Refunds to a bank or wallet can take up to 7 to 14 working days depending on the provider.

When refunds don't apply

• A wrong address or phone number was given, or nobody was there to receive the order.
• A change of mind after the restaurant started preparing.
• Delays from weather, traffic or strikes.

Read the full Refund and cancellation policy.