My order is late

We are sorry you are waiting. First check the order screen:

• Pending or Confirmed: the restaurant is still getting to your order. A rider is sent when the food is nearly ready.
• Processing: the food is being made. Busy times can take longer.
• On the way: follow your rider on the map, or chat with them.

If the order has not moved for a long time, chat with us from Menu›Help & Support and we will look into it with the restaurant and rider.